Baby Furniture Warehouse

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Kids Furniture & Gear

Official Website: Baby Furniture Warehouse
Locations: Multiple see below
Ages: Toddlers, Adults

Others to Consider: Pottery Barn Kids, Sears, Jordan's Furniture, Rugs Done Right, Company Kids Store - Bedding

A complete baby, tot and teen furniture and accessories outlet. Beds, cradles, stollers, changing tables, gliders, bedroms sets and more!

Check online to view the wide variety of items sold both in the retail stores and online. Large furniture items in the Retail Store section of the website are available for sale at the stores, and can only be delivered within a limited area of New England.

Hours
Reading/Braintree Stores
Mon: 10am-3pm
Thurs: 10am-8pm
Fri-Sat: 10am-5:30pm
Sun:12am-5pm

Lynnfield Store: 'La Bella Baby Boutique'
Mon: 10am-5pm
Wed: 10am-6pm
Thurs: 10am-8pm
Fri-Sat: 10am-6pm
Sun: 12pm-5pm

Locations

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Braintree	781-843-5353	map	240 Wood Road, Braintree, MA
Lynnfield	(781) 595-5565	map	24 Broadway Street, Rte 1 South, MA, 01940
Online	---	---
Woburn	(781) 942-7978	map	128 Market Place, One General Ave., Reading, MA

Reviews

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Horrible Buying Experience., Sun 23 Aug 2009

We are expecting on September 18th and the nursery is complete...aside from one thing. We have NO FURNITURE! We ordered 17 weeks ahead of our due date and here we are...14 weeks into our order and no furniture. They don't have a clue where it is or when it will be in and they will do nothing about it. At the time of order we were told (and it says it on our receipt) that it could take up to 10-12 weeks. Upon speaking with them, they said that there is nothing they can do, and they have 50 other customers that are just as angry. If it is not here by Monday, the Better Business Bureau will be contacted. Do not order from them unless you're in your first trimester.

Step Back From The Ledge, Tue 21 Jul 2009

We've purchased a number of items from BFW and have found their customer service and prices to be excellent. As for the 'Bad News' reviewer. Don't be too concerned about having a crib for the day your baby is due. You'll probably want to have your baby sleep in a bassinet or co-sleeper for the first 6 to 10 weeks. Your baby won't be too bothered if your furniture isn't a perfect match. It sounds like your experience with BFW has been less than ideal. There are plenty of other furniture stores out there. Try to relax a bit and stock up on sleep. If you're getting this worked up about furniture, you're not going to have energy left for 2,3,and 4 am feedings, or colic. By the way, congratulations on your impending parenthood.

I Agree, Tue 21 Jul 2009

The customer service here AWFUL. The furniture is good but I would never go back again. They don't follow through on what they promise. My story is to long to report here but I had a very difficult time with them through a very difficult pregnancy. I would not recommend them to ANY moms who are expecting.

Bad News Review, Sun 12 Jul 2009

They should give you a free crib after all you've endured. After seeing all the poor reviews here I would want to improve in the area of customer service if I were the owner.

Bad News, Wed 1 Jul 2009

My wife and I ordered a crib here 11 weeks ago. My in-laws live nearby and they called the store a few weeks back to see where it was, since the date when we'd been expecting delivery had passed (we'd been told it would take 6-8 weeks). The gentleman told us that the delivery was running late, that the crib should be delivered in about two weeks and that we should be all set. Now that those two weeks have also passed, my in-laws went to the store in person today and they were told that the manager who'd been working with us wasn't there and that he'd be back in the afternoon. When my in-laws got home, they had a voicemail from that manager saying that the manufacturer no longer makes the crib we'd ordered, and that we'd either have to take the floor model at a slight discount or start all over again selecting a new crib. Since my wife's due date is now less than six weeks away, it would be literally impossible for us to select a new crib and to have it delivered in time for the baby's arrival. Not to mention, in the eleven weeks since we ordered the crib, we've bought & assembled quite a bit of furniture that matches it. Our baby's entire bedroom is planned entirely around this crib. My main questions are: (1) if the manufacturer no longer makes this particular crib, why weren't we told about this much, much earlier, (2) if my in-laws hadn't gone to the store today to inquire again as to the whereabouts of the crib we'd ordered eleven weeks ago, when (if ever) would the manager have notified us that the crib is no longer being made and (3) if we do decide to take the floor model, shouldn't we be given a significant discount for taking a floor model (which they don't need anymore) and for the MAJOR inconvenience? I had high hopes for this place over the chain stores, but this has left a really bad taste in my mouth.

Hidden Jewel, Thu 12 Mar 2009

i am a faithful customer of baby furniture warehouse, reading ma., but NOW they have opened a AMAZING store in Lynnfield, on rt. 1 next to the christmas tree shop. even thou the store is smalller than the reading store, they make up for it in service, selection, and uniqueness. the girls there are so genuine and friendly. they are so knowledgeable in all thier products, and follow up on any questions that i had. there is so much to look at there, it is just amazing !!! i feel so happy every time i leave that store, that i go there just to look around, but always leave there purchasing something, you just cant help it.!!

AWFUL Customer Service!, Thu 12 Feb 2009

We bought our furniture at the Reading store and I am so unhappy with the entire experience. Its been over 3 months and none of the furniture has arrived. The manager is extremely rude and my phone calls never get returned. If you want your baby furniture shopping to be a happy experience dont shop here!!

Delayed Delivery, Fri 23 May 2008

I ordered furniture from this store in mid-February: I am due at the end of May. I took into consideration that there was a 10-12 week delivery time and one of the pieces of my furniture still isn't even in the country -- it's on a boat somewhere! Once it gets here there it's at least another week until it arrives locally, and then they have to find a time to deliver it which can take another week or more to fit into their schedule. I only bought three pieces and the piece that I am missing is the one that I really needed right away -- the dresser to store stuff. Right now I have piles of clean clothing sitting in laundry baskets all over the nursery. I am not sure how I could have done this any differently, I didn't want to buy furniture too early in case the unthinkable happened, and I took some time deciding what I really wanted for the room. I wasn't expecting it to take 4 months to get all of it. I was also disappointed that I had to call them to arrange delivery of the other pieces once the 12 week window was up. I would think that it would occur to them to call and to let me know what the situation was. I like the furniture I have so far, but their delivery times and customer service lack.

Bad Service, Thu 20 Dec 2007

We ordered furniture and it took 6 months to come in; after our baby was born. The furniture came all nicked up and touched up already. We told BBW that we wanted the items replaced. They said OK. Then when we went to inspect the new furniture they couldn't find the crib for the set. Then one of their people said that the crib could be 'anywhere, it could be across the street, but you guys need to pick out all new furniture'.....this led my wife and I on a chaotic journey through their store again. The funiture that was offered to us was over $400 more than what we payed. This is still not resolved and I don't recommend this store to anyone.

Good Quality Furniture With Excellent Service At Fair Prices, Mon 11 Sep 2006

At first, unsure as to who these people were operating from a warehouse location. After both comparison shopping and looking at the construction quality, we selected a C&T / Sorelle bedroom set for our first child. The staff could not do enough to accomodate us. With our home being remodeled, the agreed to change the delivery date several times without question. They set up everything as promised with no scratches or delivery damage. Two years later, the set looks brand new. So, with another baby this summer, we returned here to buy another crib and in the near future, more bedroom furniture for the second child Look at their in stock, floor sample, and most popular lines for best prices. Their advice ws deadly accurate, from color matching to construction quality. They stand behind the products both then and now